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Saints Fan Gameday Playbook | Health and Safety Tips for the Mercedes-Benz Superdome

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It's a new day for the Caesars Superdome!

We are thrilled to welcome you back to a reimagined Caesars Superdome, which has been thoughtfully redesigned to more efficiently and seamlessly elevate your gameday. Every Saints fan will experience the venue in a new way. From a premium design, expedited entry including express escalators, culinary variety, and elevated service, there is no place like Dome!

Ensure an enjoyable experience on gameday with 3 keys to the game.

  • Open your Saints or SeatGeek app to view and download your mobile tickets, and access your Personal Game Plan.
  • Open your mobile ticket to view your designated entry gate in your Personal Game Plan and use the exterior plaza to circumnavigate the building. The fastest way to your seat is to enter via your designated gate.
  • Once the game concludes, return to your mobile ticket to view your Personal Game Plan to review your departure plan. It is the fastest way out of the Caesars Superdome. Upon completion of the game, follow the staff directing you to the stairway or escalator that is closest to your seats to get down to the plaza level and out of the building.

Caesars Superdome Arrival

Doors will open 2 hours prior to kickoff for all guests. All patrons will be subject to security screening and ticket scanning upon entry to the security checkpoints in our extended perimeter and the outdoor plaza concourse.

The Caesars Superdome is 100% a digital ticket and parking venue.

To expedite your entry:

  1. Add your mobile tickets and parking to your cellular device before you head to the Caesars Superdome.
  2. Open your mobile ticket to view your designated entry gate in your Personal Game Plan and use the exterior plaza to circumnavigate the building. The fastest way to your seat is to enter via your designated gate.
  3. Review the NFL's Clear Bag Policy for a smooth and seamless entry through our walkthrough security detectors. View the NFL Bag Policy for more information: NFL Bag Policy

Please read our “Mobile 101” tutorial for detailed instructions

For assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A Ground or one of our auxiliary ticket resolution locations near each ticket scanning location.

Stadium Security

Stadium Security

We are dedicated to ensuring the safety and security of all guests at the Caesars Superdome. The visible security measures at the Caesars Superdome include the presence of uniformed police officers, the use of specially trained hazard detection canines, as well as bag and security screenings at all entrances.

Walkthrough security detection screening, OpenGate, is now in place to expedite guest entry. OpenGate™ is a Groundbreaking Weapons Detection System designed for the automatic screening of people.

DO NOT REMOVE:

  • Belts, coins, wallets, glasses case, keys, watches, or jewelry

PLEASE REMOVE:

  • Cameras or phones

Security checkpoints are located at:

  • Gate A exterior ramps
  • Champions Square North and South Entrance
  • Garage 1 corner ramp
  • Garage 2 corner ramp
  • Gate E at the top of the stairs from Girod Street
  • Garage 5 corner ramp
  • Garage 6 corner ramp
Clear Bag Policy

Clear Bag Policy

To provide a safer environment for our guests and significantly expedite fan entry into the Caesars Superdome, NFL teams have implemented an NFL policy that limits the size and type of bags that may be brought into stadiums.

The New Orleans Saints strongly encourage fans to not bring any type of bag. However, fans will be able to carry the following style and size bag, package, or container into the Caesars Superdome:

  • Bags that are clear plastic, vinyl, or PVC and do not exceed 12" x 6" x 12." This includes clear backpacks, clear fanny packs and clear cinch bags that fit within the permissible dimensions. (Official NFL team logo clear plastic tote bags are available through club merchandise outlets or at nflshop.com)
  • No buckles, grommets/hardware or décor can be concealing any part of the bag.
  • Logo can only be on one side of the bag.
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, 6.5" x 4.5", with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
  • An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose

Prior to attending a game, fans are encouraged to visit the NFL team's website for additional guidelines specific to the stadium.

View the NFL Bag Policy for more information: NFL Bag Policy

Designated Gates

Designated Gates

Enter through the designated gate noted on your ticket, as this is the fastest path to and from your seats.

Gate C East Premium Suite and Club Entrance is exclusively available for all club holders and suite holders.

Gate G West Premium Suite and Club Entrance is exclusively available for all club holders and suite holders.

Atriums and Express Escalators

Atriums and Express Escalators

Soaring from plaza level to the terrace levels, atriums located at Gate B, Gate D and Gate H will welcome Saints fans to the Caesars Superdome. These are the best entrances for all of our terrace level fans.

Gate B Atrium - Northeast Corner Escalators

  • From plaza level to loge level
  • From loge level to lower terrace level
  • From lower terrace level to upper terrace level

Gate D - Southeast Corner Escalators

  • From plaza level to loge level
  • From loge level to lower terrace level
  • From lower terrace level to upper terrace level

Gate H - Northwest Corner Escalators

  • From plaza level to loge level
  • From loge level to lower terrace level
  • From lower terrace level to upper terrace level
Smoke Free Facility

Smoke Free Facility

The Caesars Superdome is a smoke free stadium including interior and exterior concourses, seating areas, suites and club areas. This includes but is not limited to cigarettes, vapor cigarettes and electronic cigarettes.

Cashless Stadium

Cashless Stadium

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Apple Pay, Google Pay, Samsung Pay, and Android Pay along with contactless EMV are acceptable forms of payment inside the Caesars Superdome.

Guests may convert their cash to a Debit Card at the following Guest Service locations throughout the Stadium:

  • Plaza Level – Gate B
  • Loge Level – Gate H Atrium
  • Terrace Level – Gate C

Debit cards are sold in $20 increments and can be used at any point-of-sale (POS) location in the building including merchandise. For any questions regarding our cashless operations, please visit any Guest Services locations for assistance on game day.

Champions Square Tailgate

Champions Square Tailgate

Champions Square Tailgate will open 3 hours prior to kick off and entertainment will conclude 45 minutes before kickoff.

Champions Square will only be available to ticketed guests. You will be screened, and your tickets will be scanned at our two Champions Square Tailgate entrances (LaSalle St. by Dave Dixon Dr. or Sugar Bowl Dr.) on the street level before joining the Saints tailgate and accessing the full exterior of the Caesars Superdome.

Gates at the Caesars Superdome will continue to open 2 hours before kickoff. Re-entry will not be permitted once you enter through the Champions Square entrances.

Saints Pro Shop

Saints Pro Shop

Shop the latest collection of official team gear at the Saints Pro Shop.

  • Gate A Ground Location
    • The Gate A Ground Team Store will be operational under the following plan:
      • The Team Store at Gate A Ground will open with regular doors (2 hours before kickoff). It will operate as an additional entrance to the building with security screening and ticket scanning. The interior doors would be an exit only until kickoff.
    • At kickoff, the exterior doors would be closed, and the interior doors would become the entrance for any ticket holder with access to Gate A ground kickoff until the 2-minute warning in the 4th.
  • Gate H Plaza Atrium
    • Access from inside the stadium and through our Outdoor Plaza Concourse.
    • Gameday Hours of Operations:
      • Opens 2 hours prior to kickoff and closes 1 hour post-game.
    • Gate F Terrace
      • Access from inside the stadium
        • Opens 2 hours prior to kickoff and closes 1 hour post-game.

Satellite locations are open at gate opening and close at the end of the 3rd Quarter:

  • Exterior Concourse
    • Champions Square and Gates B & G
  • Plaza Level Kiosks
    • Gates B & D
  • Loge Level Kiosks
    • Gates A & E
    • Mini Store in Claiborne Club Lounge – Glass Room
  • Terrace Level Kiosks
    • Gates B
Concessions and Grab & Go Markets

Concessions and Grab & Go Markets

Sodexo Live!, the official food and facilities management team of the Caesars Superdome, have elevated the culinary experience throughout the venue. Fans will experience more variety and cutting edge technology that will dramatically increase the speed of service and quality of the food.

Visit the Claiborne Market for a variety of culinary options in a premium environment.

Additionally, Grab & Go Markets provide hot and cold food options throughout the venue delivering cashless, self-service food options for fans.

Premium Clubs

Premium Clubs

The Caesars Superdome is excited to present unparalleled luxury seating options tailored to satisfy all Saints fans. These exclusive club areas feature meticulously crafted spaces that boast elevated food and beverage selections, premium views of the action, and exceptional amenities designed to enhance your game day experience. Enjoy the ultimate in comfort and sophistication as you cheer on the Saints!

All Clubs are available to guests 2 hours prior to kickoff and will remain open 1 hour post-game.

Mercedes Benz End Zone Club

  • Location: Ground Level - North
  • Access available to: Sections 154c - 104c and Field Level Suites #1 - #12
  • Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Caesars Rewards Legacy Club

  • Location: Ground Level - East
  • Access available to: Sections 113-115 and 141-143
  • Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Crown Royal Signature Club

  • Location: Ground Level - West
  • Access available to: Sections 141-143 and 113-115
  • Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Caesars Legends Club

  • Location: Loge Level – East
  • Access available to:
    • Caesars Rewards Legacy Club – Sections 113-115
    • Crown Royal Signature Club – Sections 141-143
    • East Plaza Club – Sections 111-112 and 116-117
    • West Plaza Club – Sections 139-140 and 144-145
    • East Loge Club – Sections 207c/304c–235c/320c
    • West Loge Club – Sections 249c/328c–277c/344c
    • Suite Holders
  • Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Champions Club

  • Location: Loge Level – West
  • Access available to:
    • Caesars Rewards Legacy Club – Sections 113-115
    • Crown Royal Signature Club – Sections 141-143
    • East Plaza Club – Sections 111-112 and 116-117
    • West Plaza Club – Sections 139-140 and 144-145
    • East Loge Club – Sections 207c/304c–235c/320c
    • West Loge Club – Sections 249c/328c–277c/344c
    • Suite Holders
  • Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Click here to view a map of where your club is located.

Caesars Superdome Arrivals

Caesars Superdome Arrivals

Doors will open 2 hours prior to kickoff for all guests. All patrons will be subject to security screening and ticket scanning upon entry to the security checkpoints in our extended perimeter and the outdoor plaza concourse.

The Caesars Superdome is 100% a digital ticket and parking venue.

To expedite your entry:

  1. Add your mobile tickets and parking to your cellular device before you head to the Caesars Superdome.
  2. Open your mobile ticket to view your designated entry gate in your Personal Game Plan and use the exterior plaza to circumnavigate the building. The fastest way to your seat is to enter via your designated gate.
  3. Review the NFL's Clear Bag Policy for a smooth and seamless entry through our walkthrough security detectors. View the NFL Bag Policy for more information: NFL Bag Policy

Please read our “Mobile 101” tutorial for detailed instructions

For assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A Ground or one of our auxiliary ticket resolution locations near each ticket scanning location.

Promo-Playbook-Fan-Health-500

Fan Code of Conduct

The National Football League, Saints, and the managers and staff of ASM Global are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lot. We want all fans attending our games to enjoy the experience in a responsible fashion. When attending a game, there is a no-tolerance policy for the following behaviors:

  • Behavior that is unruly, disruptive, or illegal in nature
  • Intoxication or other signs of alcohol impairment that results in irresponsible behavior
  • Foul or abusive language or obscene gestures
  • Interference with the progress of the game (including throwing objects onto the field)
  • Failing to follow instructions of Law Enforcement, Guest Services, and Security Personnel
  • Verbal or physical harassment of all fans
  • Unreasonably obstructing the view of other patrons
  • Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault
  • Any conduct deemed inappropriate or dangerous to fans, participants or team members
  • Conduct that results in damage to the stadium or other personal property

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games.

Violations of the Fan Code of Conduct will result in the revocation of parking privileges.

The National Football League, Saints, and managers and staff of ASM Global thank you for adhering to our Fan Code of Conduct. Let's all enjoy the game!

Send text to 69050 with keyword NOLA (space) followed by your ISSUE and LOCATION or contact the closest law enforcement officer. The information will be relayed to stadium security.

Promo-Playbook-Fan-Health-500

Fan Health Promise

All ticketholders must agree that neither they, nor any of their guests, will attend the game if they have tested positive for COVID-19 within 10 days prior to the game, or any of the following is true on the game date:

  • Within the prior 10 days, they have been exposed to someone who has tested positive for COVID-19, or are subject to a federal or local travel or quarantine advisory due to COVID-19;
  • Within the prior 48 hours, they have experienced symptoms of COVID-19 (e.g., fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms identified by the CDC) (anyone who is fully vaccinated but experiences any of the above symptoms within 48 hours before the game should nevertheless consult a healthcare provider and get tested for COVID-19 before attending).

Please note that these guidelines are subject to change should CDC guidance change.

COVID-19 WARNING:

YOU MUST FOLLOW ALL FACILITY POLICIES, INCLUDING HEALTH AND SAFETY POLICIES, AND POSTED INSTRUCTIONS WHILE IN THE FACILITY AND ON FACILITY GROUNDS.