A to Z FAN GUIDE

The Caesars Superdome is home to the New Orleans Saints, one of the most exciting NFL teams in the nation. This A-Z guide was developed to provide you with the information you need to have a safe and enjoyable game day experience. If you don't find what you're looking for in this guide, you may visit Guest Services booths around the stadium or you can contact a Saints ticket representative at (504) 731-1700.

Accessible Drop-Off/Pick-Up Area

The Caesars Superdome has a designated drop-off area located at the Sugar Bowl Drive (inner street parallel to Poydras Street) entrance (Gate A, north side of the stadium). Individuals must possess a disabled parking placard or license plate to access this area. Please be aware it may be difficult to drop-off and/or pick-up patrons due to heavy traffic and congestion.

ADA Ticket Exchanges

The Saints and the Caesars Superdome strive to make all games inclusive for all patrons. To accommodate those patrons in wheelchairs or limited mobility patrons without the specific ticket for such seats, their ticket, along with a companion ticket, may be exchanged for the proper seating area.

Season Ticket Holders: Should a season ticket holder require accessible seating for a particular game, accommodations may be made prior to that game subject to availability. The season ticket holder of record must contact the Saints ticket office to arrange for relocation to a wheelchair and companion seating area or location. If seating is available for an exchange, a comparable seating location will be offered. If no comparable seating remains, the season ticket holder may be offered an upgraded seat location; however, the season ticket holder will be responsible for paying the difference for the upgrade should they choose to make the exchange.
Day of Game Ticket Exchanges: Should a patron need to exchange their seating for wheelchair and companion seating on the day of the game they are attending, they may do so, subject to availability, at the Saints ticket box office at Gate A Ground. Please be advised such exchanges and relocations are subject to wheelchair and companion seat availability and are accommodated on a first come, first served basis. If seating is available for an exchange, a comparable seating location will be offered. If no comparable seating remains, patron may be offered an upgraded seat location, however, the patron will be responsible for paying the difference for the upgrade should they choose to make the exchange.
Single Game Accessible Seating: Patrons who require wheelchair and companion seating and plan to acquire Caesars Superdome tickets for Saints games via secondary markets (e.g., SeatGeek, Ticket Exchange) should confirm the seating they are planning on acquiring is located in a wheelchair and companion seating section before acquiring/purchasing. Patrons may contact the Saints ticket office at 504-731-1700 or at tickets@saints.nfl.com to confirm if any seats they plan to acquire are actually located in a wheelchair and companion section before acquiring.
For more information, please contact the New Orleans Saints Ticket Office at (504) 731-1700 or at tickets@saints.nfl.com.

Address Change

To protect accounts, any change of address must be submitted to the New Orleans Saints Ticket Office in writing and signed by the holder of the season ticket account. Any change of address on business accounts must be submitted on company stationery and signed by the appropriate company official. Please include the account number and daytime telephone number.

Address Ochsner Sports Performance Center

New Orleans Saints

5800 Airline Drive

Metairie, LA 70003

504-733-0255

https://www.neworleanssaints.com/

Address for Caesars Superdome

Caesars Superdome

1500 Sugar Bowl Drive

New Orleans, LA 70112

http://www.caesarssuperdome.com/

Alcoholic Beverages

Fans 21 years of age and older may only purchase two (2) alcoholic beverages per person per transaction. Serving sizes may not exceed 25 ounces for beer, 6 ounces for wine, and 2 ounces for distilled spirits. All alcohol sales will be discontinued at the end of the third quarter.

Animals/Service Animals

Animals are prohibited in the Caesars Superdome, except for service animals assisting ADA patrons. All service animals outlined by the Americans with Disabilities Act (ADA) are allowed access to the Caesars Superdome. A link for the approved service animals can be found here.

Audio Amplification

Auxiliary hearing devices (phonic ear) receiving a direct FM audio feed from the P.A. system are available to hearing-impaired patrons. These devices are available through the Guest Relations Center located Gate F Plaza Level. A valid driver's license or state I.D. is required to check out the device. Please contact the event coordinator for assistance.

Baby Changing Stations

Baby Changing Stations are available in restrooms at the following locations:

Plaza Level:

Section 101 (Men's & Women's)
Section 111 (Men's & Women's)
Section 117 (Men's & Women's)
Section 127 (Men's & Women's)
Section 137 (Men's & Women's)
Section 155 (Men's & Women's)

Loge Level:

Section 207 (Men's & Unisex Restroom)
Section 217 (Men's & Women's)
Section 227 (Men's & Women's)
Section 259 (Unisex Restroom)
Section 271 (Men's & Women's)

Lower Suite Level:

Across from Suite 305 (Unisex Restroom)
Across from Suite 317 (Unisex Restroom)
Across from Suite 331 (Unisex Restroom)
Across from Suite 363 (Unisex Restroom)
Across from Suite 373 (Unisex Restroom)

Upper Suite Level:

Across from Suite 410 (Unisex Restroom)
Across from Suite 423 (Unisex Restroom)
Across from Suite 434 (Unisex Restroom)
Across from Suite 442 (Unisex Restroom)
Across from Suite 456 (Unisex Restroom)

Lower Terrace Level:

Section 503 (Men's and Women's)
Section 513 (Men's and Women's)
Section 521 (Men's and Women's)
Section 534 (Unisex Restroom)
Section 541 (Men's and Women's)
Section 551 (Men's and Women's)
Section 559 (Men's and Women's)

Upper Terrace Level:

Section 613 (Unisex Restroom)
Section 639 (Unisex Restroom)

Please click here to view baby changing station locations by level.

Bag Policy

To provide a safer environment for our guests and significantly expedite fan entry into the Caesars Superdome, NFL teams have implemented an NFL policy that limits the size and type of bags that may be brought into stadiums.

The New Orleans Saints strongly encourage fans to not bring any type of bag. However, fans will be able to carry the following style and size bag, package, or container into the Caesars Superdome:

Bags that are clear plastic, vinyl, or PVC and do not exceed 12" x 6" x 12." This includes clear backpacks, clear fanny packs and clear cinch bags that fit within the permissible dimensions. (Official NFL team logo clear plastic tote bags are available through club merchandise outlets or at nflshop.com)
No buckles, grommets/hardware or décor can be concealing any part of the bag.
Logo can only be on one side of the bag.
One-gallon clear plastic freezer bag (Ziploc bag or similar).
Small clutch bags, 6.5" x 4.5", with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose

Prior to attending a game, fans are encouraged to visit the NFL team's website for additional guidelines specific to the stadium.

View the NFL Bag Policy for more information: NFL Bag Policy

Banners and Signs

As a rule, banners are prohibited for most events. However, banners may be allowed, at the discretion of the New Orleans Saints, as long as they meet the following conditions:

Banners cannot be in poor taste or offensive
Banners cannot obstruct the view of any patron/fan
Banners cannot obstruct any stadium signage or other necessary markings
Banners cannot present a safety hazard
Banners of a commercial nature are not permitted without specific permission of the stadium management or the event producer (New Orleans Saints)
Banners do not mock or criticize either team
Banners do not violate NFL policies
The New Orleans Saints and the Caesars Superdome reserve the right to remove any signs or banners on game day.

Bike Zone presented by Chevron

The Saints and Chevron are offering free, convenient, and protected bike parking across the street from the Girod entrance to Champions Square, in the corner of Parking Lot 3. Click here to view the location and plan your route by taking a look at the protected bike lanes throughout the city: https://neworlns.co/NOLABikeLanes

Box Office Operations

Gate A Ground Level Box Office, located on the west side of the gate, will be used to service box office and any New Orleans Saints ticketing needs on game day. This location will open 3 hours prior to kickoff and will close at the start of halftime.

The New Orleans Saints will also have five (5) ticket resolution locations located along the extended perimeter at the LaSalle St. Entrance to Champions Square, the Sugar Bowl Dr. Entrance to Champions Square, Gate A, Gate G, and Garage 5. These locations will be open 2 hours prior to kickoff and will close at the start of halftime.

Please note that Will Call will be located at the Gate A Ground Box Office location only.

Camera/Video Equipment

For New Orleans Saints games, hand-held cameras are permitted for non-commercial use. Camera lenses cannot exceed 6 inches. Video cameras are prohibited by league rules.

Cashless Concessions and Merchandise

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Apple Pay, Google Pay, Samsung Pay, and Android Pay along with contactless EMV are acceptable forms of payment inside the Caesars Superdome.

Guests may convert their cash to a Debit Card at the following Guest Service locations throughout the Stadium:

Plaza Level – Gate B Atrium
Loge Level – Gate H Atrium
Terrace Level – Gate C Concourse

Debit cards are sold in $20 increments and can be used at any point-of-sale (POS) location in the building including merchandise. For any questions regarding our cashless operations, please visit any Guest Services locations for assistance on game day.

Caesars Superdome - Arrival

Doors will open 2 hours prior to kickoff for all guests. All patrons will be subject to security screening and ticket scanning upon entry to the security checkpoints in our extended perimeter and the outdoor plaza concourse.

To expedite your entry:

Add your mobile tickets and parking to your cellular device before you head to the Caesars Superdome.
Open your mobile ticket to view your designated entry gate in your Personal Game Plan and use the exterior plaza to circumnavigate the building. The fastest way to your seat is to enter via your designated gate.
Review the NFL's Clear Bag Policy for a smooth and seamless entry through our walkthrough security detectors. View the NFL Bag Policy for more information: NFL Bag Policy

Please read our "Mobile 101" tutorial for detailed instructions.

For assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A Ground or one of our auxiliary ticket resolution locations near each ticket scanning location.

Champions Square Tailgate

Champions Square will open 3 hours prior to kick off and entertainment will conclude 45 minutes before kickoff.

Champions Square will only be available to ticketed guests. You will be screened, and your tickets scanned at our two Champions Square entrances (LaSalle St. by Dave Dixon Dr. or Sugar Bowl Dr.) on the street level before joining the Saints tailgate and accessing the full exterior of the Caesars Superdome.

Gates at the Caesars Superdome will continue to open 2 hours before kickoff. Re-entry will not be permitted once you enter through the Champions Square entrances.

Children Ticket Policy

Children under 2 years of age do not require a ticket for admission. However, in order for a child to have his or her own seat, a ticket is required.

Club Lounges

The Caesars Superdome is pleased to offer unrivaled luxury seating opportunities to meet the variety of needs of Saints fans. These clubs offer thoughtfully designed spaces featuring upscale food and beverage, premium views of the action, and amenities designed to elevate your game experience.

The Caesars Superdome has three (3) Club Lounges located on the Ground Level: Caesars Rewards Legacy Club, Crown Royal Signature Club, and Mercedes-Benz End Zone Club.

Mercedes Benz End Zone Club

Location: Ground Level – North
Access available to: Sections 154c - 104c and Field Level Suites #1 - #12
Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Caesars Rewards Legacy Club

Location: Ground Level – East
Access available to: Sections 113-115 and 141-143
Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Crown Royal Signature Club

Location: Ground Level – West
Access available to: Sections 141-143 and 113-115
Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

The Caesars Superdome also has two (2) Club Lounges located on the Loge Level: Caesars Legends Club (East Sideline) and Champions Club (West Sideline) that are for all suite holders, Bunker Club, Plaza Club, and Loge Club ticket holders.

Caesars Legends Club

Location: Loge Level – East
Access available to:
- Caesars Rewards Legacy Club – Sections 113-115
- Crown Royal Signature Club – Sections 141-143
- East Plaza Club – Sections 111-112 and 116-117
- West Plaza Club – Sections 139-140 and 144-145
- East Loge Club – Sections 207c/304c–235c/320c
- West Loge Club – Sections 249c/328c–277c/344c
- Suite Holders
Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Champions Club

Location: Loge Level – West
Access available to:
- Caesars Rewards Legacy Club – Sections 113-115
- Crown Royal Signature Club – Sections 141-143
- East Plaza Club – Sections 111-112 and 116-117
- West Plaza Club – Sections 139-140 and 144-145
- East Loge Club – Sections 207c/304c–235c/320c
- West Loge Club – Sections 249c/328c–277c/344c
- All Suite Holders
Hours: Open 2 hours prior to kickoff and remain open 1 hour post-game.

Companion Seating

Due to limited availability, one companion in an adjacent seat may accompany each persons with disabilities. In some sections, the companion seat may be a folding chair to accommodate that particular location. For more information on companion seating, please visit our Guests with Disabilities page.

Complaints

We strive to make sure all patrons have a safe and enjoyable environment to watch the game. If a patron wishes to report negative behavior or file a different complaint, please go to a Guest Services Kiosk or send a text to 69050 with the keyword NOLA followed by the issue and location.

Concessions and Grab & Go Markets

In partnership with the Caesars Superdome official food and facilities management team, Sodexo Live!, we have elevated the fan food and beverage experience throughout the entire facility with improved menu options and variety, including the introduction of cutting-edge technology that will dramatically increase the speed of service and quality of the food.

Additionally, new Grab & Go Markets provide hot and cold food options throughout the venue delivering cashless, self-service food options for fans.

504 Eats

Serving upscale nachos including: pulled pork nachos, burnt ends nachos, ultimate nachos, and hotdogs.

Plaza Level
- Sections 117 and 145
Terrace Level
- Sections 519 and 549

Bayou Kitchen & Market

Serving double stack cheeseburgers, chicken tenders, cheesesteaks, fried shrimp, sandwiches, salads, snacks, cold beverages. Tony Chachere's seasoning is a feature in many of our items in the market. (Entrees may vary slightly based on location)

Plaza Level
- Gate B Plaza Atrium, Gate D Plaza Atrium, and Gate H Plaza Atrium
- Sections 113 and 141
Loge Level
- Gate H Loge Atrium
Lower Terrace
- Section 515, 529, 545 and 559

Beau Coup Barbeque

Serving house-smoked pulled pork and Cajun chopped beef sandwiches, Conecuh smoked sausage all artfully paired with and locally sourced breads.

Plaza Level
- Section 116 and 144

Bienville Burger Bar

Serving double cheeseburgers, BBQ burnt ends burgers, nacho burgers, impossible burgers, and fries.

Loge Level
- Sections 227 and 269

Big Freezy

Serving the NOLA classic frozen Daiquiri, frozen Irish Coffee, and soft serve ice cream.

Loge Level
- Sections 229 and 271

Crescent City Cuisine

Serving Tony Chachere's jambalaya, alligator sausage, and crawfish pie.

Plaza Level
- Sections 104 and 124
Loge Level
- Sections 205 and 239

Crescent City Sausage

Serving Tony Chachere's jambalaya, alligator sausage, crawfish pie, and Conecuh smoked sausage.

Loge Level
- Section 227 and 269
Lower Terrace Level
- Sections 513 and 543

Delta Roost & Co.

Serving grilled chicken sandwiches, fried chicken cordon bleu sandwiches, and BBQ chicken waffle club sandwich

Loge Level
- Sections 229 and 271

Dressed or Not

Serving NOLA style PoBoy sandwiches Cochon du Lait, fried shrimp, and vegetarian wild mushroom styles.

Loge Level
- Section 217 and 259
Terrace Level
- Sections 513 and 543

Magnolia Mezze

Serving an "action station" style concept featuring a rotating menu of upscale pasta entrees, and upscale carved sandwich options.

Loge Level
- Sections 217 and 259

Mercado Tortillas

Serving Steak and Chipotle, Chicken Street Tacos featuring Tabasco.

Plaza Level
- Sections 112 and 140
Loge Level
- Sections 237 and 279
Terrace Level
- Sections 519 and 549

Parish Pizza & Provisions

Serving Little Caesars Super Slice pepperoni or cheese pizza, garlic parmesan wings, BBQ wings, hotdogs, wraps, salads, snacks, cold beverages.

Plaza Level
- Sections 115 and 143
Loge Level
- Gate B Loge Atrium and Gate D Loge Atrium
- Sections 219 and 261
Lower Terrace
- Section 503, 515, 533 and 545

Tostitos Cantinas

Featuring Tostitos stadium nachos, seafood queso nachos, and ultimate nachos.

Plaza Level
- Sections 111 and 139
Loge Level
- Sections 247 and 281

Royal Feast

Serving stadium favorites including hotdogs, Conecuh smoked sausage, stadium nachos, and ultimate

Upper Terrace Level
- Sections 612, 616, 638, and 642

Designated Driver

The New Orleans Saints and Bud Light have teamed up to create the "Good Sport Designated Driver Program." If a patron needs assistance or would like to volunteer as a designated driver and receive a complimentary Budweiser Zero or soft drink, they may go to any Guest Services Location on the Plaza, Loge, or Terrace level or at the two Designated Driver Booths located on the Plaza level concourse. Participants must be 21 or older to redeem.

Designated Gates

Enter through the designated gate noted on your ticket, as this is the fastest path to and from your seats.

Premium Gates:

Gate C East Premium Suite and Club Entrance is exclusively available for all club holders and suite holders. Please note your ticket will be scanned a second time.
Gate G West Premium Suite and Club Entrance is exclusively available for all club holders and suite holders. Please note your ticket will be scanned a second time.

Atriums and Express Escalators

Soaring from plaza level to the terrace levels, atriums located at Gate B, Gate D and Gate H will welcome Saints fans to the Caesars Superdome. These are the best entrances for all of our terrace level fans.

Gate B Atrium - Northeast Corner Escalators
- From plaza level to loge level
- From loge level to lower terrace level
- From lower terrace level to upper terrace level
Gate D - Southeast Corner Escalators
- From plaza level to loge level
- From loge level to lower terrace level
- From lower terrace level to upper terrace level
Gate H - Northwest Corner Escalators
- From plaza level to loge level
- From loge level to lower terrace level
- From lower terrace level to upper terrace level

Directions to the Caesars Superdome

Caesars Superdome is located at 1500 Sugar Bowl Drive, New Orleans, LA 70112. Below are directions to the five major garages for game day.

Garage 1 Directions

East:

Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., turn second right on Poydras St. (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.
Eastbound Poydras St. - right lane only can turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction into garage.
Eastbound Poydras St. - middle and left lanes proceed to Loyola Ave., turn right on Loyola Ave., turn right on Girod St., follow traffic police direction to garage.

West:

Take I-10 East to the Poydras St. Exit, (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.

South:

Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at Camp St., proceed to Poydras St., turn left on Poydras St., take Poydras St. westbound past Caesars Superdome/Claiborne Ave., take U-turn (back towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn left on Sugar Bowl Dr., follow traffic police direction to garage.

Garage 2 Directions

East:

Take I-10 West to Exit 235B, - Canal St /Caesars Superdome. Turn right onto Cleveland Ave. Turn right onto Elk Pl. (Elk Pl becomes Loyola Ave.) turn right onto Girod St. follow traffic police direction to garage.

West:

Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Caesars Superdome Exit, turn right on Dave Dixon Dr./Girod St., turn right on Magnolia St., turn left on Howard Ave., turn left on LeRouge St., turn right on Dave Dixon Dr./Girod St., follow traffic police direction to garage.

South:

Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at O'Keefe Ave., turn left on Girod St., follow traffic police direction to garage.

Garage 5 Directions

East:

Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., cross Poydras St. (one block) to Cypress St. turn right onto W. Stadium Dr, follow traffic police direction to garage.

West:

Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Caesars Superdome Exit, turn right on Dave Dixon Dr./Girod St., follow traffic police direction to garage.

South:

Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at O'Keefe Ave., turn left on Julia St., turn right on Loyola Ave., turn left on Girod St., follow traffic police direction to garage.

Garage 6 Directions

East:

Take I-10 West to Caesars Superdome Exit, turn right on Cleveland Ave., turn right on Claiborne Ave., cross Poydras St. (one block) to Cypress St. turn left onto W. Stadium Dr, follow traffic police direction to garage.
Eastbound Poydras St. - right lane only can turn right on Clara St., turn right on Sugar Bowl Dr., follow traffic police direction into garage.
Eastbound Poydras St. - middle and left lanes proceed to Loyola Ave., turn right on Loyola Ave., turn right on Girod St., follow traffic police direction to garage.

West:

Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes of traffic and follow 90/Superdome signage to the Caesars Superdome Exit, turn left on W. Stadium Dr., follow traffic police direction to garage.

South:

Take Bus. 90/Westbank Expressway to Mississippi River Bridge, Exit at Camp St., proceed to Poydras St., turn left on Poydras St., take Poydras St. westbound past Caesars Superdome/Claiborne Ave., take U-turn (back towards Caesars Superdome) on Poydras St., (merge to right lane) turn right on Clara St., turn right on Sugar Bowl Dr., follow traffic police direction to garage.

Champions Garage Directions

East:

Take I-10 West to Exit 235B, - Canal St /Caesars Superdome. Turn right onto Cleveland Ave. Turn right onto Elk Pl. (Elk Pl becomes Loyola Ave.) turn right onto Girod St. follow traffic police direction to garage.

West:

Take I-10 East, upon approaching the Caesars Superdome stay in the middle lanes and follow 90/Superdome signage to the Caesars Superdome Exit, turn right on Dave Dixon Dr./Girod St., turn right on Magnolia St., left on Howard Ave., left on LeRouge St., right on Dave Dixon Dr./Girod St. and follow traffic police direction to garage.

South:

Take Bus. 90/Westbank Expressway to Mississippi River Bridge, exit at O'Keefe Ave., turn left on Girod St., follow traffic police direction to garage.

Elevators

There are twelve (12) passenger elevators conveniently located throughout the Superdome. Elevators are located in close proximity to the entry doors at Gates B, C, D, F, G, & H. Public elevators are prioritized for persons with disabilities.

Elevators 4 & 5 located at Gate C East Premium Suite and Club Entry and Elevators 13 & 14 located at Gate G West Premium Suite and Club Entry are located in premium areas. These elevators only access the Ground, Plaza, Loge, Lower Suites, and Upper Suites Levels.

Be aware that certain elevators can be held at any time to transport coaches, media, & team executives. Elevators will be held exclusively for persons with disabilities from the 2 minutes warning until 15 minutes following the conclusion of the game except for Elevators 11, 12, 16, and 17 (Coaches, Press, and Saints Executives).

It is highly recommended that the stairs or escalators be utilized for vertical transportation when possible.

Emergency Exits

In the event of an emergency, please remain calm and WALK to the nearest exits, located at several points throughout the building. Please refer to the Caesars Superdome map for exact locations.

Escalators

Escalators are located around the Caesars Superdome for patrons.

Gate A Escalators access:

Ground Level to the Mezzanine Level
Mezzanine Level to the Plaza Level
Plaza Level to the Loge Level
Loge Level to the Lower Suite Level
Lower Suite Level to the Lower Terrace Level

Gate B Escalators access:

Plaza Level to the Loge Level
Loge Level to the Lower Terrace Level
Lower Terrace Level to the Upper Terrace Level
*These express escalators do not access the Lower Suite Level or the Upper Suite Level.

Gate C Escalators access:

Plaza Level to the Loge Level
Loge Level to the Lower Suite Level
Lower Suite Level to the Upper Suite Level
*These escalators do not access the Lower Terrace Level or the Upper Terrace Level.

Gate D Escalators access:

Plaza Level to the Loge Level
Loge Level to the Lower Terrace Level
Lower Terrace Level to the Upper Terrace Level
*These escalators do not access the Lower Suite Level or the Upper Suite Level.

Gate E Escalators access:

Plaza Level to the Loge Level
Loge Level to the Lower Suite Level
Lower Suite Level to the Lower Terrace Level

Gate F Escalators access:

Lower Terrace Level to the Upper Terrace Level

Gate G Escalators access:

Plaza Level to the Loge Level
Loge Level to the Lower Suite Level
Lower Suite Level to the Upper Suite Level
*These escalators do not access the Lower Suite Level or the Upper Suite Level.

Gate H escalators access:

Plaza Level to the Loge Level
Loge Level to the Lower Terrace Level
Lower Terrace Level to the Upper Terrace Level
*These express escalators do not access the Lower Suite Level or the Upper Suite Level.

Fan Code of Conduct

The National Football League, Saints, and the managers and staff of ASM Global are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lot. We want all fans attending our games to enjoy the experience in a responsible fashion. When attending a game, there is a no-tolerance policy for the following behaviors:

Behavior that is unruly, disruptive, threatening or illegal in nature.
Intoxication or other signs of alcohol or substance impairment.
Interference with the progress of the game (including throwing objects onto the field).
Failing to follow instructions of law enforcement, guest services, and security personnel.
Verbal or physical harassment of all fans.
Unreasonably obstructing the view of other patrons.
Offensive language, obscene gestures, language or clothing, to include the use of such language, or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
Any conduct deemed inappropriate or dangerous to fans, participants, officials or stadium staff.
Conduct that results in damage to the stadium or other personal property.
If a fan violates the Fan Code of Conduct and fails to identify themselves to stadium staff, the fan is subject to penalty, including being barred. The ticket holder of record may be subject to disciplinary measures including ticket suspension.

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games.

Violations of the Fan Code of Conduct will result in the revocation of parking privileges.

The National Football League, Saints, and managers and staff of ASM Global thank you for adhering to our Fan Code of Conduct. Let's all enjoy the game!

Send text to 69050 with keyword NOLA [space] followed by your ISSUE and LOCATION or contact the closest law enforcement officer. The information will be relayed to stadium security.

First Aid Locations

Acadian Ambulance is the designated medical and ambulance provider for the Caesars Superdome and the New Orleans Saints. All medical personnel are equipped with proper PPE.

The locations for First Aid are as follows:

Champions Square

Near Opening Act – (504) 587-3650

Plaza Level

Section 134 – (504) 587-8919

Loge Level

Section 235 – (504) 587-8928
Section 277 – (504) 587-8929

Terrace Level

Section 527 – (504) 587-8959
Section 557 – (504) 587-8958

If you are in the stadium and begin to feel ill, you should find help immediately. The stadium's onsite medical team will be fully prepared to treat you and provide you with personal protective equipment (PPE), if necessary. If you feel ill at any point before leaving your home or on your way to the stadium, we ask that you please be a good teammate and stay home.

Gate Opening

All gates for the Caesars Superdome open two (2) hours prior to kickoff for all ticket holders. For the fastest to access your seats, please enter at the designated gate located on your Personal Game Plan on your mobile ticket.

There are premium entrances located at the Caesars Superdome that are for certain ticket holder groups:

Gate A Ground
- ADA, Suite Holders, and North Club Ticket Holders
Gate C Ground
- ADA and Caesars Rewards Legacy Club Ticket Holders
Gate G Ground
- ADA and Crown Royal Signature Club Ticket Holders
Gate C Plaza – East Suite & Club Entry
- Suite Holders and all Club (Bunker, Plaza, and Loge) Ticket Holders
Gate G Plaza – West Suite & Club Entry
- Suite Holders and all Club (Bunker, Plaza, and Loge) Ticket Holders

For our terrace level patrons, the new atriums will be the fastest way to access your sections with our new express escalators from the plaza level to the loge level and then from the loge level to the terrace level.

Guest Services Desk

The Caesars Superdome and New Orleans Saints are committed to providing a first-class experience for all guests. The Guest Services Center is located at Gate F Plaza Level. Guest Services Desks can be found at the following locations:

Gates A, C, E, F, G, & H on the Plaza Level
Gates A, C, E & G on the Loge Level
Gates A, C, E & G on the Lower Suite Level
Gates C & G on the Upper Suite Level
Gates A, C, E & G on the Lower Terrace Level
Gates C & G on the Upper Terrace Level

Guests may visit the desks to ask for directions, offer suggestions, or seek assistance while at the Caesars Superdome. Click here to view the locations of Guest Services Desks by level.

Guests with Disabilities Information (ADA)

The Caesars Superdome provides accommodations for persons with disabilities. For more information, please visit our Guests with Disabilities page or contact the Saints Box Office at 504-731-1700. Please note that accessible seating accommodations are available on a first-come, first-serve basis.

Lost and Found

Lost and Found items may be turned in at any Guest Services Desk on any level or may be brought to the Guest Relations Center, located at Gate F Plaza Level. After the event has concluded, guests can also inquire about lost items by filling out the Lost and Found Form here. Once a lost and found form is submitted, please allow one (1) business day for a response. Guests will only receive an email if the missing item is found.

Lost Children or Companions

In an effort to decrease the possibility of separation, all parents are encouraged to sign up their children for the "If Lost Program" at the Guest Relations Center at Gate F on the 100 Level. After enrolling, children will receive a wristband which is to contain the full name and phone number of the child's parent or guardian. This information is to help assist staff in reuniting the children with their parent(s) or guardian(s). Children who become separated will be escorted to the Guest Relations Center at Gate F by a Team Member. Please proceed here to be reunited.

Medical Bag Entrances

Medical bags may enter through any ticketed gate.

Mobile Parking and Ticketing

The Saints have shifted to 100% mobile tickets and parking passes, delivering a safer and more convenient experience for our fans. Your mobile ticket will also provide you with your Personal Game Plan that will show you your designated entry and exit gates based on your seat location.

Prior to arrival, open your Saints app or SeatGeek app and download your tickets and parking passes at home as you'll need it to present them on your mobile phone to enter a parking garage or stadium. Loading your tickets and passes before you leave will save you time and eliminate any risk of potential slow download speeds while you're in the company of 70,000+ fellow Saints fans. Please take some time to review your Personal Game Plan before arriving at the stadium, and enter only at the designated gate shown on your ticket. This will help you familiarize yourself with new entry gates, concourses, and amenities. Please read our “Mobile 101” tutorial for detailed instructions.

Please make sure your tickets are pulled up on your phone before entering the security screening checkpoint. Each ticket can be displayed on an individual mobile phone or all tickets in your group may be presented on one mobile phone.

For assistance with your tickets upon arrival at the stadium, please visit the Box Office located outside Gate A ground or one of our auxiliary ticket resolution locations near each ticket scanning location.

Nursing Mothers Stations

Rooms for nursing mothers can be found at the following locations in the Caesars Superdome:

Ground Level
- Mercedes-Benz End Zone Club

Plaza Level
- Section 109/111
- Section 117/119
- Section 137/139
- Section 145/147

Loge Level
- Section 215/217
- Section 269/271

Lower Terrace Level
- Section 511/513
- Section 521/523
- Section 539/541
- Section 548/551

Upper Terrace Level
- Section 614
- Section 640

Parking Information

There are a limited number of parking spots in the five (5) main garages (Garage 1, 2, 5, 6, and Champions) that are available for Season Ticket Holders only and have been sold in advance of game day.

Limited spaces are available in Lot 3 for purchase on a first come, first served basis on Saints game days.
Parking for RVs, buses, and limos is available in Lot 3 on a first-come, first-serve basis.
ADA Parking is located in ADA East and West Parking Lots (located on Sugar Bowl Drive) for pre-purchased passes only.

Please note that the parking garages have a clearance of 6 feet, 6 inches.

Patron Conduct

ASM Global Management and Staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report all such behavior to any Caesars Superdome team member.

The following behaviors or activities are causes for eviction from the Caesars Superdome:

Failing to comply with stadium policies
Use of profanity or unacceptable language of any type
Possession of illegal or unauthorized items
Inappropriate or offensive attire
Public intoxication
Entering or attempting to enter any restricted areas
Fighting or instigating a physical or verbal altercation
Verbally abusing, threatening, or intimidating other patrons or building employees
Throwing objects of any type
Possession of stolen or counterfeit tickets
Possession of any unauthorized banners or signs
Attempted resale of tickets
Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.

Any other conduct deemed inappropriate by Building Management will also result in eviction.

Pet Relief Station

A designated service animal relief area is located in the SW corner of the exterior plaza concourse.

Phone Charging Stations

There are mobile phone charging stations located throughout the building. Entergy provides charging stations at the following locations:

Section 511
Section 521
Section 541
Section 551

Prohibited Items

The following items are prohibited in the Caesars Superdome:

Animals (with the exception of service dogs)
Backpacks/knapsacks
Banners (large or in poor taste)
Containers of any kind
Contraband
Coolers
Drones
Fireworks
Glass
Glitter
Helium Balloons
Laptops
Large/oversized bags. Maximum bag size is 12" x 6" x 12". All bags must be clear. READ THE FULL CLEAR BAG POLICY HERE.
Laser pointers
Noisemakers
Outside food and drink
Projectiles
Selfie Sticks
Sticks, bats, poles, clubs
Stickers
Vapes
Video and audio recording devices
Whistles
Weapons
Any other item(s) deemed unacceptable by the New Orleans Saints and Building Management

Prior to attending a game, fans are encouraged to visit the NFL team's website for additional guidelines specific to the stadium.

Ramps

Due to the Caesars Superdome renovations, changes have been made to the ramp system. The ramps at Gate C and Gate G are no longer available for patron vertical transportation.

However, the ramps at Gate A and Gate E are available for patron vertical transportation that have access from the Plaza Level (100 Level) to the Lower Terrace Level (450/500 Level).

Re-Entry Policy

A patron may not leave the extended perimeter of the Caesars Superdome expecting to gain re-admittance.

Restrooms

The Caesars Superdome has women's restrooms and men's restrooms conveniently located throughout the stadium. Facilities for persons with disabilities are provided at all restrooms.

There are 11 unisex restrooms located throughout the stadium:

Loge Level:

Gate A Connector Near Section 201
Gate E Connector Near Section 243

Lower Suite Level:

Across from Suite 318
Across from Suite 322
Across from Suite 362
Across from Suite 374

Upper Suite Level:

Across from Suite 409
Across from Suite 424
Across from Suite 434
Across from Suite 441
Across from Suite 456

Please click here to view the locations of restrooms by level.

Saints 50/50 Raffle

Saints 50/50 Raffle tickets can be purchased online at https://www.neworleanssaints.com/community/5050 or via the Saints Mobile App. For each home game, half of the net proceeds collected from the raffle will benefit a designated charitable organization or cause, while one lucky fan will win the remaining half of those proceeds. Ticket prices are: 5 for $10, 25 for $25, 100 for $50, or 300 for $100.

*Please note that the 50/50 Raffle is geofenced to the state of Louisiana. Purchases made from mobile devices, tablets, or computers outside of the state of Louisiana are not allowed.*

Saints App

Enhance your game day experience with the official Saints Mobile App! Access your Saints mobile tickets and parking passes, get real-time stats and breaking news, help us light up the dome, and much more on your Apple, Android, or Windows device.

Saints Memorabilia

Authentic autographed memorabilia will be auctioned off every home game via the Saints App. Memorabilia will include full size helmets, mini helmets, jerseys, footballs and framed pictures. The on-site auctions in the Caesars Superdome can be found inside the Saints Pro Shop at Gate H Plaza Atrium.

Scalping

Louisiana state law prohibits the resale of event tickets at higher than resale value. Additionally, the New Orleans City ordinances prohibit any unauthorized sales in downtown New Orleans. This includes the sale of tickets on the Caesars Superdome property by anyone other than the New Orleans Saints or Caesars Superdome. These rules will be enforced for the protection of patrons from the sale of stolen, counterfeit, or otherwise illegal tickets.

Sensory Bags and Locations

During Saints games, guests may check out KultureCity Sensory Bags at no cost to utilize fidget toys, weighted lap pads, noise-canceling headphones, and other resources during the event. Sensory bags are located at the Guest Service Center located at Gate F Plaza Level. Please be advised you will need a Photo I.D. to check out a sensory bag.

Kulture City sensory rooms are located at:

Gate A Loge Level Connector
Claiborne Market – Glass Room

Smoking Policy

The Caesars Superdome is a smoke free stadium including interior and exterior concourses, seating areas, suites and club areas. This includes but is not limited to cigarettes, vapor cigarettes and electronic cigarettes.

Solicitation

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on the Caesars Superdome property without prior, written authorization from Venue Management.

Stadium Security

We are dedicated to ensuring the safety and security of all guests at the Caesars Superdome. The visible security measures at the Caesars Superdome include the presence of uniformed police officers, using specially trained hazard detection canines, bag and security screenings at all entrances.

Walkthrough security detection screening, OpenGate, is now in place to expedite guest entry. OpenGate™ is a Groundbreaking Weapons Detection System designed for the automatic screening of people.

DO NOT REMOVE:

Belts, coins, wallets, glasses case, keys, watches, or jewelry

PLEASE REMOVE:

Cameras or phones

Security checkpoints are located at:

Gate A exterior ramps
Champions Square North and South Entrance
Garage 1 corner ramp
Garage 2 corner ramp
Gate E at the top of the stairs from Girod Street
Garage 5 corner ramp
Garage 6 corner ramp

Strollers

Strollers are allowed into the Caesars Superdome. Strollers must be able to be broken down and safely stored underneath your seat. Strollers cannot be left unattended, impede walkways or block sightlines of other patrons. If you wish to check in a stroller, please proceed to the Guest Relations Center near Gate F on the Plaza Level. From here ,you will be directed to where strollers are stored.

Stairs

Stairwells have been added to the Caesars Superdome and will serve as a primary mode of vertical transportation for patrons. The stairs are located at Gates B, D, F, and H and access from the Plaza Level to the Upper Terrace Level.

Suites

Offering the very best in first-class amenities, Saints Luxury Suites are the perfect place to do business, impress clients, and entertain family and friends. For more information on Saints Annual Suites and Single game suites, please call (504) 593-4973 or email premiumseating@saints.nfl.com.

Ticket Office – Saints

New Orleans Saints Ticket Office: (504) 731-1700

Monday-Friday: 8 a.m.-6 p.m.
Saturday: 8:30 a.m.-1 p.m. (Only open on Saturdays before home game on Sunday)

Visually Impaired and Hearing Impaired Seating

Seats are made available for hearing and visually impaired patrons in close proximity to the playing area. These seats are held from the general public sales allotment. Patrons requesting an interpreter must do so 30 days prior to the event and are subject to the approval of the team. For any questions, please contact the Caesars Superdome ADA Facilitator at (504) 587- 3990.

Wheelchairs

The Caesars Superdome has a limited supply of wheelchairs available on a first-come, first-served basis. A government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate F Plaza Level.

The Caesars Superdome does provide escort personnel for patrons using wheelchairs inside the stadium. Electronic wheelchair recharging is available for units with duplex outlet plugs.

The ADA Facilitator can be contacted at (504) 587-3842 or ada@asmneworleans.com.

Advertising

A to Z FAN GUIDE

A to Z FAN GUIDE

Accessible Drop-Off/Pick-Up Area

ADA Ticket Exchanges

Address Change

Address Ochsner Sports Performance Center

Address for Caesars Superdome

Alcoholic Beverages

Animals/Service Animals

Audio Amplification

Baby Changing Stations

Please click here to view baby changing station locations by level.

Bag Policy

Banners and Signs

Bike Zone presented by Chevron

Box Office Operations

Camera/Video Equipment

Cashless Concessions and Merchandise

Caesars Superdome - Arrival

Champions Square Tailgate

Children Ticket Policy

Club Lounges

Companion Seating

Complaints

Concessions and Grab & Go Markets

Designated Driver

Designated Gates

Directions to the Caesars Superdome

Garage 1 Directions

East:

West:

South:

Garage 2 Directions

East:

West:

South:

Garage 5 Directions

East:

West:

South:

Garage 6 Directions

East:

West:

South:

Champions Garage Directions

East:

West:

South:

Elevators

Emergency Exits

Escalators

Fan Code of Conduct

First Aid Locations

Gate Opening

Guest Services Desk

Guests with Disabilities Information (ADA)

Lost and Found

Lost Children or Companions

Medical Bag Entrances

Mobile Parking and Ticketing

Nursing Mothers Stations

Parking Information

Patron Conduct

Pet Relief Station

Phone Charging Stations

Prohibited Items

Ramps

Re-Entry Policy

Restrooms

Saints 50/50 Raffle

Saints App

Saints Memorabilia

Saints Newsletter

Saints Pro Shop

Scalping

Sensory Bags and Locations

Smoking Policy

Solicitation

Stadium Security

Strollers