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New Orleans Saints Ticket Policies | New Orleans Saints | NewOrleansSaints.com

New Orleans Saints Ticket Policies

The New Orleans Louisiana Saints, LLC ("Saints") reserves the right to update the below ticket policies, and any related terms and conditions, at any time, with or without notice to the applicable ticket holders. By purchase, acceptance, and/or use of a ticket, applicable ticket holders, season ticket holders, and suite holders agree to the updated terms and conditions. "Ticket Policies" shall collectively refer to the Ticket Policy For All Ticket Holders, Ticket Policy For Season Ticket Holders, and the Ticket Policy For Suite Holders.

Updated on February 10, 2023

Ticket Policy for All Ticket Holders

A. All ticket holders are subject to the standard ticketback terms and conditions (the "Ticketback Terms"), which are located here. In the event there is a conflict between any of these Ticket Policies and the Ticketback Terms, the Ticket Policies shall govern except where noted herein.

B. The official account holder of tickets, for season tickets or otherwise, is the name or company that appears on the first line of the account contact. Example:

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XYZ Company
Attn: John Smith
1234 Main Street
New Orleans, LA 70123
(Company is the ticket holder)

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Mr. John Smith
c/o XYZ Company
1234 Main Street
New Orleans, LA 70123
(The individual is the ticket holder)

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Any changes made to a ticket account can be made only by the ticket holder of record. In the case of a company, the individual's name appearing on the second line of the account contact will be deemed to be the company's designated representative for the account. Verification of identity will be required for certain transactions, including, but not limited to, change of address, seat additions or deletions, lost or stolen ticket matters, and seat location changes.

C. Tickets are revocable licenses. The Saints reserve the right to revoke such licenses, in their sole discretion, at any time and for any reason. The Saints may cancel an account for reasons including, but not limited to:

  • Stadium construction and/or reconfiguration of seating areas
  • Changes in Saints Ticket Policies
  • Failure to meet payment deadlines
  • Drunkenness or disorderly behavior
  • Scalping or improper resale of tickets
  • Habitual misconduct
  • Club relocation

D. Payments for tickets must be in the form of cash, check, or credit card (Visa, MasterCard, American Express, or Discover). If tickets are stolen, the ticket holder must present an official police report with a request to reissue.

E. Each ticket holder agrees to release the Saints from any liability related to ticketing and their account, including but not limited to, lost, stolen, duplicate, damaged, or misplaced tickets; relocation of seats in a new stadium or in a modified Caesars Superdome; or, in the case of season ticket accounts, the number of games included within any Saints season ticket package. Further, should the Saints, for any reason, not play their home games in the Caesars Superdome, the ticket holder expressly agrees not to institute legal proceedings against the Saints, and that the Saints have no legal liability therefore. In the event of a cancellation or relocation of any game as a result of an act of God, a strike or other labor disturbance, damages to or destruction of the seats or stadium, or for any other reason whatsoever, the ticket holder's sole remedy shall be to seek a refund of the ticket price of the game(s) so canceled or relocated.

F. Notwithstanding anything to the contrary contained in this document, should a court of proper jurisdiction declare that the release herein is invalid or inapplicable for any reason or that the Saints are in default with respect to its obligations arising out of or in connection with the ticket account and its terms and conditions, the Saints liability to the ticket holder shall not exceed an amount equal to the cost of the ticket(s). It is expressly understood that the ticket holder waives the right to seek damages and injunctive relief sought in connection with the obligations arising out of or in connection with the ticket(s) and its terms and conditions or otherwise concerning the relationship between the Saints and the ticket holder. In no event shall the Saints be liable for any incidental, consequential, or punitive damages.

G. The Saints and the ticket holder agree to attempt in good faith to resolve all claims, disputes, and controversies of any nature arising out of or in connection with the ticket account or otherwise concerning the relationship between the Saints and the ticket holder, whether arising in contract, tort, or otherwise (collectively "Dispute"), promptly by negotiation between their authorized executives. If any Dispute has not been resolved by negotiation as described above within sixty (60) days from the commencement of the negotiations, the parties agree that prior to attempting to resolve the Dispute by arbitration, they shall attempt to settle the Dispute by non-binding, confidential mediation in a mutually agreed upon location by a mutually acceptable mediator. If unsuccessful, the Dispute shall be submitted to and decided by arbitration under the rules of the American Arbitration Association. Venue for any arbitration proceeding shall be a reasonable location within Jefferson Parish, LA.

H. Please note that other guidelines and policies may also apply to your game day experience, such as the Ticketback Terms and the NFL's Fan Code of Conduct and other regulations as well as those of the Caesars Superdome. Please check the Saints and Caesars Superdome websites periodically to see these regulations as they are subject to change.

I. Ticket holders acknowledge and agree that the Saints are permitted to collect, store, process, modify, transfer, disclose, delete, and/or use ticket holder personal information and data, in any form or medium, for administrative and marketing purposes in accordance with the Saints’ privacy policy.

Ticket Policy for Season Ticket Holders

In addition to the Ticket Policy for All Ticket Holders, Saints season tickets account holders ("Season Ticket Holders") are subject to the following additional terms and conditions:

A. A request to transfer season tickets will be handled on a case-by-case basis, subject to the Saints' transfer policies and procedures, and proof of government-issued photo identification will be required. Should a request to transfer be approved, all rights and privileges associated with being a Season Ticket Holder will be transferred. Please note that a purported transfer by any other means is not valid and will not be honored, and the Saints reserve the right to cancel the account.

B. The Saints may cancel a Season Ticket Holder account for reasons including, but not limited to, Season Ticket Holder disputes.

C. Any Season Ticket Holder account not renewed by the date listed on any applicable invoice will forfeit the rights to the seats on the account. Once seats have been reassigned to another account, it will not be possible to retrieve them. All season ticket sales are final after the second invoice due date. Further, each season ticket account is subject to the following fees: $8 per account handling fee and $100 for NSF checks.

D. The purchase of season tickets is on a per-season basis only and does not entitle purchaser to renewal in a subsequent year. Payments for season tickets must be received by the Saints no later than the due date listed on the invoice(s) -- NO EXCEPTIONS. No refunds, seat relocations, or exchanges will be issued after payment.

E. When the Saints host a Wild Card, Divisional Playoff, or Conference Championship Game, Season Ticket Holders will be offered the opportunity to buy playoff tickets for each season ticket they own (same seating locations). Season Ticket Holders must purchase the complete playoff package or opt-in to the Pay-As-We-Play program in order to retain their seating location for the postseason. Any balance remaining from un-played games can be transferred to next year's season ticket balance, if renewed. Season Ticket Holder requests are filled before playoff tickets go on sale to the general public.

F. If a Season Ticket Holder elects to participate in the automatic renewal of their season tickets, the terms and conditions found here shall apply.

Ticket Policy for Suite Holders

In addition to the Ticket Policy for All Ticket Holders and the Ticket Policy for Season Ticket Holders, Saints suite holder accounts ("Suite Holders") are subject to the following terms and conditions:

A. If any terms and conditions of the Ticket Policy for Suite Holders conflicts with any terms in the other Ticket Policies above, the Ticket Policy for Suite Holders shall apply.

B. If any terms and conditions of the Ticket Policies conflict with the terms and conditions of the Suite Use Agreement, the terms and conditions of the Suite Use Agreement will apply.

C. The official holder of the season tickets is the name or company that appears on the Suite Use Agreement.

D. Payments for season tickets are subject to the Suite Use Agreement invoice schedule and are due no later than the due date listed on the invoice. NO EXCEPTIONS.

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